Frequently Asked Questions
  • Yes, we offer a 100% free package. If you want extra features, you can upgrade to any of our optional paid packages.

  • You don't need any special hardware, and you don't need to download or install any software or plugins. You can use PixiDoc on any device that has a video and microphone and the capability to access an updated version of Chrome, Safari or Firefox.

  • Yes, PixiDoc is HIPAA-Compliant. We use Transport Layer Security (TLS) to encrypt both audio & video.

    We use the AES cipher with 128-bit keys to encrypt your audio and video, and HMAC-SHA1 to verify data integrity.

    The core security protocols used by PixiDoc include SRTP for media traffic encryption and DTLS-SRTP for key negotiation, (both defined by the IETF).

    The endpoints generate random keys at the beginning of each session and these keys change periodically during the video session to increase security

  • PixiDoc does not store any health related information. Additionally, PixiDoc does not archive, or store, any of the video or audio sessions.

    The data entered in the first name, last name and email fields is only used for scheduling purposes. Providers are free to use pseudonyms in any of these fields.

  • As a provider, when you log in to your account, select BAA under features, enter all the required information, and we will automatically generate a signed BAA for you.

  • Using PixiDoc is super-easy. Once the provider signs up, they will have access to the dashboard. In the dashboard, a provider will have the capability to schedule an appointment.

    When an appointment is scheduled, an email is sent to the client with the appointment details and a link that they can click to join the meeting at the specified date and time.

    There is no need to download any software or plugins. It's really that simple! It only takes a few minutes for the provider to set up their account.

  • Telemedicine is the use of telecommunications technology to evaluate, diagnose, and assist patients virtually. Telemedicine is becoming a necessity and part of the American healthcare infrastructure.

  • In addition to the capability to diagnose and evaluate patients virtually (Telemedicine), Telehealth provides a broader scope of remote healthcare services such as continuing medical education, provider training, in addition to clinical services.

  • You do not have to sign a contract in order to use our platform.

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